Q1: Are you a trade company or a manufacturer?
A: Dongrong is a manufacturer of silicone product. We have our own factory.
Q2: What is the payment term?
A: 30% deposit and balance before shipping by T/T, or L/C at sight, or cash in USD or RMB.
Q3: Which port will your products be shipped from?
A: Shenzhen port.
Q4: Is custom LOGO printing available?
A: Yes, OEM/ODM is available.
Q5: How can I visit your factory?
A: We are close to Shenzhen/GK/GZ. We will pick you up at the airport where you have arrived.
Q6: Can I have a sample to check your products' quality?
A: Yes, we offer one or two samples of the finished models for users so that they know our products well, but clients have to pay for air-freight charge.
Q7: Can I have a tracking number to track my package?
A: We will send you a message carrying all of the shipping information for you once your package is shipped.
Q8: What about the lead time?
A: 1~3 days are needed for samples; for mass production it is about 4~7 days.
Q9: Is there any MOQ limit on New Face Silicone Face Mask Spa?
A: Low MOQ 1pc for sample checking.
Q10: How do you ship the goods and how long will it take before arrival?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Air and sea shipping are also optional.
Q11: How to make an order for silicone female face mask?
A: Firstly let us know your requirements or application and then we will make a quotation. It will be put into production once customers have confirmed the samples and paid the deposit.
Q12: Is it OK to print my logo on my silicone products?
A: Yes. Emboss logo is the most popular one in our company. Please inform us formally before the production starts and confirm the design based on the sample.
Q13: How long are my products guaranteed for?
A: We offer 6 months' warranty.
Q14: What happens if I have a faulty product?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, we will replace the faulty product during the guarantee period. For a large defective batch, we will repair them and resend them to you or discuss the solution including re-call according to the actual situation.